TBT-VA-07010-15 minsViolence

Violence and Aggression Toolbox Talk

Protect staff from violence and aggression

£3.99one-time

Instant download after purchase

Download links valid for 30 days


  • Editable Word format
  • Add your company logo
  • Attendance register included

Work-related violence and aggression affects thousands of workers every year. This toolbox talk helps staff recognise warning signs, use de-escalation techniques, and respond safely to aggressive situations.

What Your Team Will Learn

  • Recognise key hazards including • customers receiving unwelcome news (refusals, delays, bad results), • long waiting times or service failures, • individuals under the influence of alcohol or drugs

What's Covered

Key Topics

  • Why Violence and Aggression matters - statistics and real-world impact
  • Legal requirements - employer and employee duties under UK law
  • Key hazards and risk factors to recognise
  • Step-by-step safe working practices
  • Common mistakes to avoid
  • Warning signs to watch for and report
  • Do's and Don'ts quick reference guide
  • Discussion questions for team engagement

What's Included

  • Comprehensive 2-page toolbox talk
  • Attendance register with 18 sign-off rows
  • Session info table (date, location, presenter, duration)
  • Editable Word format - add your logo and customise
  • Ready to print and deliver

Regulatory Compliance

Primary Regulation:

Health and Safety at Work Act 1974

Under HSWA 1974, employers must protect employees from risks including violence at work. This includes assessing risks and implementing appropriate control measures.

Key Takeaway

Stay calm, stay safe, report it.

Want to see the quality first?

Download a free sample toolbox talk to see the format and content style.

Related Toolbox Talks